Join the Coalition for Trusted Reviews Conference on October 22nd London for a pivotal one-day conference where industry leaders and regulators will come together to address the critical issue of fake reviews. During this invitation only event, attendees will have the unique opportunity to:
• Engage with Regulators: Learn firsthand from regulatory authorities about the latest developments in fake review regulations across The UK and Europe, gaining insights that will shape your business strategies.
• Collaboration and Solutions: Explore how companies from diverse sectors can collaborate to combat fake reviews effectively. Discuss and discover innovative solutions and strategies that can be applied to your organization.
• Network with Experts: Interact with a select group of industry leaders, regulators, and experts in the field. Forge valuable connections and partnerships that can contribute to your success in the fight against fake reviews.
The Coalition for Trusted Reviews is committed to bringing together stakeholders who are passionate about ensuring trustworthy consumer feedback. The Coalition for Trusted Reviews is a pioneering cross-industry collaboration dedicated to safeguarding access to reliable consumer reviews on a global scale. Our mission is to combat the proliferation of fraudulent reviews, ensuring that consumers can make informed decisions.
This event is open to non-coalition members by invitation only. It provides a unique opportunity to work alongside like-minded professionals dedicated to maintaining the integrity of reviews. A corporate email address is required to participate.
Don't miss this chance to be at the forefront of a movement to protect consumer trust and promote fair business practices. Your participation can make a real difference in this important endeavor.
We are not accepting any vendor attendance for this conference.
MODERATED DISCUSSION: Digital Services Act - A new frontier for platform transparency
Public policy, legal and trust and safety experts share reflections and learnings around how they’ve adopted new DSA requirements into existing operations to bring greater transparency to content moderation decision making related to fake reviews. The panel discussion will transition into an open discussion with conference participants around DSA implementation.
• Speakers:
• Cara Barry, Senior Director, Trust & Safety, Glassdoor
• Emmanuel Mounier, Secretary General, EU Travel Tech
• Mike Cooper, Director of Trust & Safety, Trustpilot
• Moderator: Clive Gringras, Partner, CMS
PANEL: The Changing Landscape for European Consumer Regulation and Its Impact on Consumers
Intersection between DSA and Consumer legislation: are consumers now fully protected? An update on the EU legislative and regulatory developments.
• Panelists:
• Els Bruggeman, Head of Policy and Enforcement, Euroconsumers
• Kasia Colombani, Partner, DGA Group
• Victoria De Posson, Secretary General, European Tech Alliance
• Moderator: Elena Vasileva, Legal Counsel, Competition & Consumer Law, Booking.com
PANEL: UK Market: Legislation & Enforcement Update
The UK’s new Digital Markets, Competition & Consumers Act is set to crack down on fake reviews. Ahead of these provisions taking effect next year, the Competition and Markets Authority (CMA) is expected to consult on guidance to help businesses navigate and comply with the new rules. At this pivotal time of change, this panel will bring together representatives from the CMA, the tech industry and a leading NGO to explore the impact of this new law, how it can be successfully implemented and how the UK can engage globally to further this agenda.
• Speakers:
• Jakob Mōkander, Director, Science & Technology Policy at the Tony Blair Institute for Global Change
• Jon Riley, Director for Consumer Protection, CMA
• Neil Ross, Associate Director for Policy, techUK
• Priya Ramdas, Head of Consumer Policy Reform, Department of Business and Trade
• Moderator: Jane McIntosh, Global Director, Public Affairs, Trustpilot
PANEL: Profile of a Bad Actor: Who's Committing Review Fraud?
Whether you're booking a hotel, buying a blender, or hiring a plumber, the first thing you're likely to do online is check out the reviews to help guide you towards a good experience. But can these reviews be trusted? This panel will explore what's being done in this space to protect consumers, what sort of bad actors are inclined to write and submit fake reviews, and what's next in this dynamic and exciting frontier of fraud.
• Speakers:
• Alex Calvert, Senior Risk Manager, Amazon
• Bobby O’Neill, Associate Director of Content Fraud, Tripadvisor
• Thomas Vermeulen, Director, Fraud & Investigations, Trustpilot
PANEL: The Opportunities and Challenges for Consumer Reviews and AI
A quick-fire panel to discuss how CFTR members are thinking about AI, including its evolution and impacts on the feedback economy.
• Speakers:
• Alan O’Regan, Manager Supplier Fraud, Booking
• Anoop Joshi, Chief Trust Officer, Trustpilot
• Brad Young, General Counsel, Tripadvisor
• Jennifer Stocz, Trust & Safety Fraud Manager, Glassdoor
• Rebecca Mond, Head of External Relations, Customer Trust, Amazon
• Rupert Haines, Director, Product Management Marketplace Content Product, Expedia Group
• Moderator: Thomas Stables, Senior Associate, Osbourne Clark
CLOSING: A Collaborative Insight Forum to Support Actions to Address Fake Reviews
Join founding members for a workshop to discuss key takeaways from the day and the role CFTR can play in supporting reviews-hosting businesses.
• Speakers:
• Becky Foley, Vice President, Trust & Safety, Tripadvisor
• Anoop Joshi, Chief Trust Officer, Trustpilot
There is no onsite parking at the venue but there is a paid lot across the street. Q-Park Spring Gardens: Cockspur Street, Spring Gardens, London SW1A 2BN